FREQUENT ASKED QUESTIONS

TERMS AND CONDITIONS

By visiting the Cakes o'Licious website and / or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. These terms & conditions apply to all users of our website.

Please read these terms & conditions carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by our terms & conditions. If you do not agree to all the terms and conditions of this agreement, we would recommend not visiting / using our website and or services.

 

DISCLAIMER

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we cannot guarantee that all material is accurate and/or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

EXCLUSION OF LIABILITY

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

 

PURPOSE OF USE

The Cakesolicious.myshopify.com web site is designed to present the products and services offered by Cakes o;Licious (hereafter referred to as “The Company”) for the purposes of sale and ecommerce. The web site remains the sole property of The Company and use of the site is governed by these Terms and Conditions.

 

COPYRIGHT

All products shown on the web site are protected by copyright and ownership of the design lies with the designers and/or manufacturer of the particular product in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights.

 

COLOURS AND DESIGNS

Colours and designs shown on the web site are representative only and The Company offers no guarantee of precise colour or design match due to the limitations of photography and conditions outside of our control.

 

WEIGHTS, VOLUMES AND DIMENSIONS

All dimensions, weights and volumes stated are approximate and are as accurate as required by UK and EU legislation. The Company advises customers to allow a small variation in dimension / weight / volume when ordering.

 

FOOD SAFETY AND RETURNS 

All goods are stored and handled in a professional, hygienic environment at all times. The Company meets and strives to exceed all Local Authority Environment Health standards, EU Regulations and UK legislation covering the handling and labelling of edible products. Once any edible product leaves The Company’s premises, The Company cannot control conditions which could affect hygiene, safety or quality and, therefore, The Company will not accept the return of any edible item unless it was supplied incorrectly or is faulty.

 

PACKAGING

The Company’s policy is to regard retail packaging as protection for the product and not, in itself, part of the product. Should a product arrive with the retail packaging marked / torn / dented / scratched then this does not mean the product is not of saleable quality, but purely shows that the packaging has done its job in protecting the product.  The packaging is not seen as being part of the product so damaged packaging is not taken as being the same as a damaged product, the product can still be considered as being of a saleable quality, as defined by the Sale of Goods Act.

 

PRICES

The Company reserves the right to change prices without notice. The price advertised is the ‘selling price’.  The Company will honour all selling prices even where an error has occurred in The Customer’s favour except in circumstances where a technical fault on either The Company’s website or payment platform has occurred.

 

PRODUCT AVAILABILITY

We always try to have our full product range in stock but we do sometimes experience shortages. If for any reason an item is temporarily out of stock, we will contact you to inform you of any delay that we are aware of. Generally, we only experience short delays in obtaining more stock and we will do our very best to ensure you are kept up to date with progress.

The Company reserves the right to ship all available parts of an order and, at its discretion, to ship or refund the balance to The Customer of out of stock items. The Company has the right to ship whichever parts of an order are available without The Customer having the right to cancel the rest of the order. The shipping costs of any back order(s) will be covered by The Company.

 

RETURN OF PRODUCTS

We want you to be completely happy with your order so if any product arrives incorrect, damaged or faulty then please contact us right away (within 14 days at most) and we’ll do everything we can to help.

We stand behind our products and are strong believers in customer satisfaction and service, so with all online returns we allow a 14 day period where you can return unwanted goods back to us in their original condition. We also accept returns for faulty goods 30 days from the date of receipt too.

 

DAMAGED, FAULTY OR INCORRECT ITEMS

Under the Sale of Goods Act, the company are happy to replace any damaged, faulty or incorrectly supplied item right away; or refund that item if you prefer. The item may need to be returned to us so that we can identify the root problem and return faulty items to the manufacturer. Where this is necessary, Cakes o'Licious will reimburse your reasonable return postage costs up to correctly calculated 1st class post if arranged with us in advance. Items returned without first arranging with us are done so at your own risk and cost. In some cases it may not be safe or possible to send a replacement so we would refund in full for the incorrect item.

 

CHANGING YOUR MIND

If you change your mind about an item (if it was not what you expected) then under the Distance Selling Regulations and, from 13th June 2014, the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, the company are happy to refund you on return of the item, providing it is new (unused). complete in all original packaging and can be deemed to be of saleable quality. You must contact us within 7 days of receipt and return the item within 14 days.  In these circumstances, return postage costs are payable by the customer.  Edible, perishable, food-contact, customised items and cut ribbon cannot be returned.
Please note that if you return an item for a refund and this brings your order total below our free delivery cut off then the original delivery charge will be payable. The cost of delivery will be deducted from the value of any refund given.

Please note Distance Selling Regulations / the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations do not cover business-to-business transactions (ie trade customers).

 

RETURN BY MAIL

Please Call: 07932424691 or Email: cakesolicious@hotmail.com

Return Address: Cakes o'Licious, Cosmopolitan House, 40 Airport service road, Hilsea, Portsmouth, PO3 5XR

Please note (Disclaimer summary for returns): 

  • Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
  • We are not responsible for lost or damaged return packages.
  • Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
  • Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
  • Only available within the United Kingdom
  • Excludes edible or bespoke items.